Case Record Overview (Groups and Individuals) Hussain Ali March 09, 2019 14:01 Updated Follow In this video tour, we dive into Exploring Cases (Groups/Individuals), including an in-depth tour of each tab in the ribbon. Related articles Creating and Importing New Cases (Groups and Individuals) Archiving and Deleting Cases Locking Notes, Tasks, and Tickets Adding (or Associating) Dependents NextAgency - Merging Case Records