Who this is for: anyone who wants to see, Monthly, Quarterly, Semi-Annual or Annually, what a specific policy under a single case should pay in commission compare against what it's actually paid so far. The Compensation tab is where you forecast revenue and spot missing payments.

How the Compensation tab works

Expected Commission comes from the Profile tab

The expected amount is calculated from the Expected Commission amount and Payment Frequency you enter on the policy's Profile tab. Change either one there, and the expected amounts change here.

Commission Received comes from imported statements

When you import a carrier statement and it's matched to this policy, the amount shows up in the month the statement covers. You don't need to enter received amounts by hand, but it is an option for small statements. Importing the statement either in bulk or manually is what fills in the data.

Dates decide which months appear

The table only shows the months inside the policy's Compensation Dates. Anything outside that window doesn't appear here or in the Projected Revenue report.

Set up the policy first

Fill in these four fields on the policy's Profile tab before you open the Compensation tab. The table fills in once all four are set.

Open the Compensation tab

1. Open the case. You can find a case by searching for it, or on the Cases/Policies tab on the left sidebar
2. Go to the Benefits tab.
   
3. Find the policy and click Actions > Edit.
4. Open the Compensation tab.
   

The tab has three parts, top to bottom.

In-Force Dates

These show the policy's Effective Date and Renewal Date, or its Termination Date if it has one. They come straight from the Profile tab, so you update them there.

Compensation Dates

This is the window you want to track revenue for. The Start Date and End Date are matching the Effective Dates. If needed, you can change them to match the period you actually expect to be paid.

To use the longest window available, check Apply Maximum End Date. The End Date is set to 3 years after the Start Date, which is 37 months counting both the first and last month.

The monthly table

The table has one row for each calendar month in your Compensation Dates, with three columns.

Expected Commission shows what the policy should pay that month. You may see it called "Commission Schedule" in older articles.

Commission Received shows what the carrier actually paid, taken from your imported statements. A month with no imported statement shows $0. Compare the two columns to spot a payment that hasn't arrived.

Update Compensation Dates on many policies at once

1. Go to Cases/Policies > Policy View.
2. Check the box next to each policy you want to update.
3. Open Bulk Actions > Update Compensation Dates.
4. Set the Start Date and End Date, or check Apply Maximum End Date.
5. Click Update.

How it feeds the Projected Revenue report

The Projected Revenue Report is built for each policy's Compensation tab. For any month outside a policy's Compensation Dates, the report shows $0 for that policy.

To include more months, widen the policy's Compensation Dates so they cover the report's date range.

When the numbers look wrong

Still seeing an empty table after all four fields are filled in? Submit a request and we'll take a look.

What the Compensation tab does not cover

• Months outside the Compensation Dates. Widen the dates to include them.
• Windows longer than 37 months. Use Apply Maximum End Date for the longest window.
• Compensation Formulae. A separate, carrier-level feature used for CAA compensation disclosure forms, not for this tab's numbers. See Compensation Disclosure Tools.

Reviewing Expected Compensation 

• Effective Date and Renewal Date are set on the Profile tab
• Expected Commission amount is set on the Profile tab
• Payment Frequency is set on the Profile tab
• Compensation Dates cover the months you want to track
• Statements for those months are imported and matched to the policy
• Your Projected Revenue report range falls inside the Compensation Dates

A few terms

Related reading

• Compensation Disclosure Tools
• Importing Commission Statements

When a plan year ends, you don't have to re-enter a case's benefits. Renewing a benefit creates next year's benefit for you: NextAgency copies it into a new benefit with its dates moved forward one year, and keeps this year's benefit as it is, so the case keeps a record of every plan year.

Prefer to watch? See the Renewing Benefits video.

There are four ways to roll a benefit into the next plan year:

Renew several benefits at once

To renew several of one case's benefits, use the case's Benefits tab. To renew benefits on several cases at once, see Renew benefits for several cases at once below.

1. Open the case and go to the Benefits tab.
2. Select the checkbox next to each benefit you want to renew. To select every benefit in the list, use the checkbox in the header row.
3. Click Bulk Actions, then Renew.

1. In the Renew Selected Benefits window, choose which tabs to copy to the new benefits: Contribution, Rates, Files and Notes. All four are selected to start.
2. Click Renew.

The renewal runs in the background, so you can keep working. When it finishes, you'll get a notification such as 2 benefits renewed successfully.

What renewing does

• Each selected benefit gets a new benefit for the next plan year. The new benefit's effective and renewal dates are one year later than the original's, and it has no termination date.
• If a benefit has no effective date or no renewal date, the new benefit's effective date is set to one year from today, and its renewal date to two years from today.
• The original benefit stays on the case with its dates unchanged.
• Both benefits get their Status from their dates: Current, Future or Past. Each benefit's Auto Update setting stays as it was.

Finding the new benefits

The Benefits tab shows Current benefits to start, and the new benefits begin next plan year, so they're marked Future. Set Status to Future to see just the renewed benefits, or to All to see both plan years side by side.

If a benefit was already renewed

If next year's copy of a selected benefit already exists, the Renew Selected Benefits window lists it and asks whether you'd like to duplicate it.

• Leave Yes, duplicate the already renewed benefit unchecked to skip those benefits. The rest of your selection is renewed as usual.
• Check it to renew those benefits again anyway.
• If every benefit you selected has already been renewed, the Renew button stays unavailable until you check the box.

Renew benefits for several cases at once

1. Go to the Cases/Policies page and make sure Policy View is selected, so each benefit has its own row.

1. Find the benefits you want to renew. Search for the cases, or use Filters.
2. Select the checkbox next to each benefit you want to renew, from as many cases as you need.
3. Click Bulk Actions, then Renew (under Case).

1. In the Renew Selected Benefits window, choose which tabs to copy and click Renew.

The renewal runs in the background, the same as on a case's Benefits tab. When it finishes, each case has its new benefit for the next plan year.

Renew a single benefit

1. On the case's Benefits tab, click Actions on the benefit's row, then Renew.
2. Choose which tabs to copy to the renewed benefit: Contribution, Rates, Files and Notes.
3. Click Save.

The renewed benefit's effective and renewal dates are advanced one year, the same as a bulk renewal.

Update the dates instead of renewing

Renewing keeps each plan year as its own benefit. If you'd rather move the existing benefits to new dates, use Update Dates instead.

1. Select the benefits, then click Bulk Actions > Update Dates.
2. Choose which dates to change with the Effective date and Renewal date checkboxes, and enter the new dates. To set a date to N/A, click Clear next to it.
3. To keep a record of the old dates, check Leave a past copy of the current benefit.
4. Leave Auto Update checked to set each benefit's Status from its new dates. This replaces the benefit's current Status.
5. Click Update.

Common questions

Why don't I see the renewed benefits? The Benefits tab shows Current benefits to start. Renewed benefits begin next plan year, so they're Future. Set Status to Future or All.

Will renewing change this year's benefit? No. The original keeps its dates. If its Auto Update setting is on, its Status follows those dates, so it moves to Past once its renewal date has passed.

Can I renew benefits for more than one case at a time? Yes. On the Cases/Policies page in Policy View, select the benefits and choose Bulk Actions > Renew. See Renew benefits for several cases at once.

To improve the accuracy and flexibility of revenue projections, we've added a new "Compensation" tab to the Benefits Page. This addition will provide a more streamlined method for users to adjust compensation dates and tailor the revenue window for individual benefits. The key goal of this enhancement is to ensure that the compensation data is both accurate and adaptable based on various scenarios that might occur over time.

To access the Compensation tab, go to the Benefits tab > Actions > Edit > Compensation tab.

Please ensure that the benefit includes the Effective/Renewal Dates, Expected Commissions, and Payment Frequency before viewing the compensation table details.

Overview of the "Compensation" Tab:

The new Compensation tab will feature two primary date range fields: In-Force Dates and Compensation Dates. These fields will allow users to define a customized window for projecting revenue, reflecting the actual compensation timelines for each policy or benefit.

1. In-Force Dates:
   These fields will be automatically populated based on the effective/renewal dates from the system. 
2. Compensation Dates:
   This field will default to the same dates as the In-Force Dates. However, users will have the ability to adjust these dates to accurately reflect the compensation window for a given policy. The fields will include:
   1. Compensation Start Date
   2. Compensation End Date

A checkbox labeled “Apply Maximum End Date” will allow users to automatically set the compensation end date to the maximum allowable value—37 months from the current month.

Compensation Table Structure:

To streamline the revenue tracking process, the page will display a table that outlines the projected compensation over the designated date range. The table will consist of the following:

Date: Each row will represent one month starting from the Effective Date. The months will be formatted as “Month Year” (e.g., May 2024, January 2025).

Commission Schedule: This will be populated based on the Expected Commission and Payment Frequency fields. The schedule will be dynamically updated depending on the selected frequency.

•  If the Expected Commission is $100 and the Payment Frequency is Monthly, every row will display $100.
•  If the Payment Frequency is Quarterly, commissions will appear on the first, fourth, seventh, and tenth rows, and so on.
•  For Semi-Annual payments, commissions will appear on the first and seventh rows.
• If the Payment Frequency is Annual, commissions will appear on the first and thirteenth rows (if applicable).

Commission Received: This column will display the total commissions that have been imported and linked to the benefit for each month (based on the "paid to date" data). If no commission has been received for that month, it will display $0.

Bulk Update Compensation Dates

To save time when managing multiple policies, a bulk assignment option is added to the policy view. Navigate to the Cases/Policies page > Policy View > Select benefits > Bulk Actions > Update Compensation Dates > Update.

Integration with Projected Revenue Report

The data from the Compensation tab will be directly linked to the Projected Revenue report. When generating the report, users will be able to select the relevant date range. If the date range extends beyond or precedes the available months in the Compensation tab, the report will return a value of zero for those periods.

Please contact our support team if you have any questions.

To add benefits to case records, start by clicking on the Case record name to open it, then navigate to the Benefits tab.




Within this tab, locate the 'Add Benefit' button and click it to begin adding a benefit to the case record.




A pop-up window will appear, allowing you to input various benefit details such as Carrier, Product Type, Plan name, Effective and Renewal dates, among others. Depending on the Product Type chosen, relevant fields will automatically populate.

You have the option to attach files related to the benefits from the Files tab. Furthermore, there are additional tabs like Contribution, Rates, Notes, and Calls where you can input and store pertinent information.

After completing all the necessary details, remember to click 'Save' to associate the benefit with the case record.

In NextAgency, you can personalize the stages for your benefits. To begin, go to Settings, then navigate to Case Settings, and select Stages. From there, choose Benefits, and click on 'Add Stage' to customize further.





Name your stage and assign a Win Percentage (optional), then simply click 'Save'.


You can also Edit/Delete the Benefit stages by clicking on 'Actions'.




Additionally, you can adjust the order of your benefit stages by clicking on the up or down arrow symbol and dragging it to the preferred position.

To assign your custom Benefit stage, go to any case record, then to the Benefits tab. Click on Actions, then Edit. Under Policy stage, select your stage, and finally, click 'Save'.

If you need any assistance, please reach out to our support team.