AI Assist: Editing Text in Emails, Tasks, Notes and Tickets

When you draft an email or create a task, note, or ticket, NextAgency presets you with a text editor. That editor is smarter than it looks. AI Assist helps you polish your text. You can select:

• Proof to review the text for spelling and grammar errors
• Improve Writing to revise  your text
• Shorten to make your text more concise while preserving your intent
• Change Tone to rewrite the text in a professional, empathetic, casual, neutral, or educational tone
• Translate to convert your writing to one of several languages
• And, for tasks, notes, and tickets, Summarize to consolidate the text while preserving the intent — especially useful after entering long notes from a call or meeting 

How to Use AI Assist

Getting started is simple:

1. Type your email, task, note, or ticket description.
    
2. Click the “AI Assist” button in the editor toolbar.
   
   
   
    
3. Next, choose what you would like to do. You can improve the writing, summarize writing, fix spelling and grammar, make it shorter, change the tone, or translate the text.
    
4. Select the action you want and click “Generate”.
   
   
   
   
   
   
   
    
5. Review the suggestion and click “Accept and Replace” if satisfied.
   
   
    

You can try multiple actions until you get the exact result you want.

Available AI Actions:

Improve Writing

Refine your text using custom instructions.

• Add instructions like:
  • “Make this clearer”
  • “Make it more persuasive”
  • “Simplify the email with bullet points”
• Great for client emails, policy explanations, or internal notes
  
  
  
  Result:
  
  

Summarize Writing

Condense long content into a shorter, clear summary.

• Available for tasks, notes, and tickets
• Ideal after:
  • Client calls
  • Meeting notes
  • Long documentation
    
    
    

Fix Spelling and Grammar

Automatically corrects:

• Spelling mistakes
• Grammar issues
• Punctuation errors

Keeps your original tone and meaning intact—perfect for quick cleanups.

Make Shorter

Shortens your text while preserving the key message.

• Removes unnecessary words
• Keeps intent intact
• Useful for:
  • Quick replies
  • Concise client updates
    
    
    
    
     

Change Tone

Rewrite your content to match the desired communication style.

Available tone options:

• Professional – Formal and business-ready
• Empathetic – Supportive and understanding
• Casual – Friendly and conversational
• Neutral – Balanced and objective
• Educational – Informative and explanatory

 Perfect for tailoring communication with clients, prospects, or internal teams.

Translate

Convert your text into multiple languages.

Supported languages include:

• English
• Spanish
• French
• Korean
• Chinese
• Works on selected text or full content
• Helps agencies communicate with diverse clients
  
  

We hope you enjoy using AI Assist! If you have any questions or suggestions, please feel free to contact our support team.
 

Note: AI can make mistakes. Please review carefully before accepting changes.