I pay annually, what if I onboard another user in the middle of my license year? Stephanie Raaff November 10, 2023 22:16 Updated Follow We pro-rate license fees so all the users in your agency have the same renewal date. New users are pro-rated whether you pay monthly or annually. Related articles What if someone leaves my agency, can I use their NextAgency license for another user? Can I pay for our licenses by check? What support and training comes with NextAgency? How to Merge Case Records Using Email Templates